1. General Information At WeddingPress, we strive to provide reliable and timely shipping for all our products. Below are the details regarding our shipping process and estimated delivery times.
2. Shipping Locations We currently ship exclusively within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
3. Delivery Times
- Tracked Shipping: Estimated delivery time is 2 weeks from the date of artwork approval. Please note that delivery times may vary due to unforeseen circumstances such as postal delays or supply chain issues.
- Processing Time: Orders are typically processed within 3-5 business days after payment is confirmed.
4. Shipping Fees Tracked shipping is included in the cost of your order. There are no additional shipping fees.
5. Order Tracking Once your order has been dispatched, you will receive an email with tracking information so you can follow the progress of your delivery.
6. Delayed or Lost Shipments If your order has not arrived within the estimated delivery timeframe, please contact us at hello@weddingpress.co.uk for assistance. We will investigate the issue and provide a resolution, which may include re-shipping or refunding your order.
7. Incorrect Addresses Please ensure that your shipping address is correct when placing your order. We are not responsible for items that are not delivered due to incorrect or incomplete address information provided by the customer.
8. Damaged Items During Shipping If your product arrives damaged, please contact us within 7 days of receipt at hello@weddingpress.co.uk with photos of the damaged product. We will arrange for a replacement or refund based on the nature of the issue.
9. Contact Information For any questions or concerns regarding shipping, please contact us at hello@weddingpress.co.uk.