1. Overview At WeddingPress, we aim to provide high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to ensure your confidence when shopping with us.
2. Eligibility for Returns To qualify for a return, the item must be in its original condition and packaging. Returns are accepted within 14 days of receiving the product. Customized and personalized items are non-refundable unless they are defective or there is an error on our part.
3. Return Process
- Step 1: Contact us at hello@weddingpress.co.uk to initiate a return. Please include your order number and a brief description of the reason for the return.
- Step 2: We will provide you with instructions on how to return your item and a prepaid return shipping label.
- Step 3: Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
4. Refunds Refunds will be processed to the original payment method within 7-10 business days of receiving and approving your returned item. You will receive an email confirmation once your refund has been issued.
5. Non-Refundable Items
- Customized or personalized products (unless defective)
- Items not returned in their original condition
- Any item returned after 14 days of receipt
6. Exchanges We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the replacement.
7. Damaged or Defective Items If you receive an item that is damaged or defective, please contact us immediately at hello@weddingpress.co.uk with photos of the issue. We will work with you to resolve the problem, either through a replacement or a full refund.
8. Contact Information For any questions or concerns regarding returns and refunds, please contact us at hello@weddingpress.co.uk.